Lockouts · Pontypool
Break-In Damage Lock Repair in Pontypool
The back door looks closed until you touch it.
In plain words
There are really two jobs inside one call. The first is tonight: make the door close and lock so the household can sleep. Where the door and frame are sound that means a new lockset or cylinder; where the jamb has split it means a repair plate over the break or a board across the opening, always arranged so the door still opens from inside without a key. The second job is the permanent repair, often the same visit: a reinforced strike box, long screws into the stud, a strengthened door edge and a deadbolt with a full throw. Both are quoted separately so you decide what happens when.
How the visit goesThey did not get in. The attempt left a screwdriver gouge in the door edge, a strike plate bent outward and a deadbolt that now needs a shove to throw. The lock held, but the door is telling you it was tested.
Break-In Damage Lock Repair
How the visit goes
Photographs before parts move
Nothing on the door is touched until it has been photographed as found. The locksmith records the door face and edge, the lock and cylinder, the strike and the wood around it, the hinges, the jamb and any broken glass, plus the tool marks that show how entry was made. These images serve the police occurrence file and the insurance claim, where insurers ask for damage to be documented and damaged property kept. You are encouraged to take your own set too. Once the record exists, hardware can come off and the repair can start without anyone later wondering what the door looked like at the beginning.
Rekeying what a taken key fits
Every cylinder that a missing key could open is rekeyed or replaced before the locksmith leaves. On a serviceable pin-tumbler cylinder, the plug is slid free with a follower so the springs stay put, the bottom pins are exchanged for a new combination and a fresh key is cut; a cylinder that cannot be rekeyed this way is replaced instead. Front, back, side and garage doors are brought onto one new key where their keyways and systems allow it, and the mailbox and padlocks are handled too. Remotes for a garage opener that left in a stolen car are erased from the opener and a new one programmed. The old key still fits the keyway; it simply turns nothing anymore.
Watching the repair settle
Wood that has been split and glued back, and screws that have been driven into fresh pilot holes, settle over their first few weeks. Check after a month that the bolt still throws without effort and that the strike and hinge screws are snug, then repeat at each change of season, since humidity swells doors in summer and shrinks them in dry winter air. A door that starts to need a shoulder, or a bolt that begins to catch on the strike lip, is asking for a small adjustment before it becomes a problem. Whatever lubricant and interval that new cylinder's own maker specifies keeps the key turning cleanly.
Break-In Damage Lock Repair
In the van
Jamb repair plate
Three-inch strike and hinge screws
Latch guard plate
Anti-lift blocks and foot bolt
Wrap-around door edge reinforcer
Break-In Damage Lock Repair
What affects the quote
Sliding door hardware
Putting a slider back on its track, replacing its latch and adding anti-lift blocks, a foot bolt or an auxiliary lock is a different parts list from a hinged door, and is quoted as such.
Commercial and storefront hardware
Narrow-stile deadbolts, hookbolts, latch guards, anti-pry astragals and interchangeable cores are commercial parts with commercial fitting time, and a shop's quote reflects them.
Keys cut
New keys are cut from the fresh pinning and counted separately: enough for each adult, the dog walker and a trusted neighbour, however many you decide you need.
What to have ready
- Have you photographed the damage as you found it?
- Were any keys, garage remotes or alarm codes taken?
- Is everyone safe, and is the property clear of anyone who should not be there?
Break-In Damage Lock Repair: questions
QuestionsWhy did the frame break instead of the lock?
Because that is where the weak point was. A standard strike plate is held by two short screws in a soft wood jamb, and the deadbolt only reaches into a shallow pocket behind it. A kick delivers the full weight of a body to those screws, and the wood around them splits along the grain. The bolt itself is rarely the failure. That is why the repair concentrates on the strike side: a boxed strike, a full-depth pocket and long screws into the stud.
The intruder pried open our sliding patio door. Can it be made secure?
Yes. The panel goes back on its track and the broken latch is replaced, then the weaknesses a slider is born with are addressed: anti-lift blocks in the upper channel so the panel cannot be raised off its rollers, a foot bolt or pin lock through the frame at the bottom, and an auxiliary keyed lock if the latch alone is flimsy. A bowed frame may need a door installer, with the opening secured until they come.
I rent. Who arranges the repair, and can I change the lock myself?
Tell your landlord or property manager as soon as the police have been called; provincial tenancy law makes the landlord responsible for repairs to the unit, and most will arrange the locksmith. A tenant may not change locks without the landlord's agreement, and a landlord who changes them must give the tenant keys, so the visit is coordinated between you. If you arrange securing yourself in an emergency, keep the receipt and the record of what was done for both sides.
Related services
- Business Lockout ServiceYou signed the lease on the unit last week and the landlord handed over possession, but the previous tenant's locks are still on both doors and no keys came with them.
- Broken Key ExtractionOvernight the deadbolt froze, and this morning the key would only turn partway.
- Seized & Jammed Lock OpeningEvery time you pull the key out of the side door it comes away gritty.